optimistic lawyer holding a tablet

Client intake synced with PracticePanther

Every client call answered by a human legal receptionist, and every detail recorded in PracticePanther.

HOW IT WORKS

Get started
in minutes

Set up the integration directly from your LEX Reception account. No extra tools needed.

Get started today
Lex and PracticePanther

A powerful duo
for legal practice

Seamless intake

Intake begins
right away


Every detail your LEX receptionist captures is sent directly to PracticePanther as soon as the call ends. Your team does not need to check a separate system, forward a message, or manually enter a single field. The record is already there, waiting for them.

Automatic data entry

Respond to clients
before competitors


Responsiveness is one of the most important factors a prospective client considers when instructing a firm. When a new inquiry appears in PracticePanther, your team can promptly follow up, run a conflict check, and begin the intake process.

Case organization

Matters maintained
automatically


By logging calls and adding notes to existing contact records in real time, the integration ensures your PracticePanther records stay accurate.

27/7 legal intake

24/7 reception
that converts


Prospective clients do not limit their inquiries to business hours. LEX Reception answers every call, regardless of when it comes in. Every contact created or updated out-of-hours is recorded in PracticePanther, ready for your team at the start of the next working day.

Testimonials

Trusted by lawyers

I had a very complicated use case for them and they made it as easy as possible for us to get set up. I'd highly recommend!
Brendan Bennett, Attorney
It's a joy working with such a dedicated and caring team.
Deb Zeyher, Legal Assistant
Their 24/7 availability has been a game-changer for us, allowing us to provide top-tier service to our clients even outside regular business hours.
Mayte Alvarez, Paralegal
I have practiced personal injury law for 47 years and have tried many answering services, LEX is far and above any I have used to answer my client calls.
Flora Stuart, Attorney
The accuracy of their answering our phone calls is top notch.
Jim Dwyer, Attorney
My clients are always happy the phones are answered quickly and politely. Always by a human.
Sommer Miller, Attorney
As a busy attorney, having a team that handles client communications this smoothly is invaluable.
Efstathios Georgiou, Attorney

Connect in three steps

Choose your integration

 PracticePanther is listed under integrations in your LEX Reception account. 

Log in to activate

Authenticate the connection by logging in with your PracticePanther credentials directly from your LEX Reception account. 

We take care of the rest

LEX Reception and PracticePanther are now working together — every call your receptionists handle flows directly into your CRM, automatically.

Get started today

From intake to invoice, PracticePanther & LEX Reception grow your firm.

FAQ FOR FIRMS

Questions
and answers

Can't find the answer to your question? 

Call us 24/7 at (800) 800-9995  or email us at grow@lexreception.com.

What does LEX Reception send to PracticePanther?

Everything your receptionist captures during the call — the client's name, contact details, the nature of their enquiry, and any relevant notes — is mapped directly to the appropriate fields in your PracticePanther account. You can work with our team during setup to ensure the right information goes to the right place.

What are the three actions the integration can perform?

Depending on your configuration, the integration can create a new contact, log a call against an existing contact record, or add a note to an existing contact. 

How quickly does information appear in PracticePanther after a call?

In real time. As soon as your LEX receptionist submits the call, the details are automatically sent to PracticePanther, typically within seconds of the call ending.

Do I need any technical knowledge to set it up?

None at all. You can activate the integration directly from your LEX Reception account, or our team can guide you through the process and ensure everything is configured correctly before you go live.

Will it work with the way I have already set up PracticePanther?

Yes. The integration is configured to work within your existing PracticePanther setup. We map the fields to match your current structure rather than asking you to change the way your firm operates.

What happens if I change my PracticePanther account or subscription?

Please let us know. Our support team will update the connection to ensure LEX Reception remains linked to your current account and that information continues to flow through correctly.

Can chat leads also be sent to PracticePanther?

Yes. When the LEX Reception and PracticePanther integration is active, leads captured via the LEX Reception chat flow are imported into your PracticePanther account alongside phone intake data. This ensures every enquiry, regardless of channel, is treated consistently and recorded without manual input.

Something is not working. What should I do?

Contact our support team, and we will investigate right away. Most issues are straightforward configuration matters that can be resolved quickly. We will advise whether the fix is needed on the LEX side, the PracticePanther side, or both.

Giving more time
with every call

With your support, LEX Reception plants a tree
for every customer every month.

2,220,549 trees planted
LIFELONG LEARNING

A book worth
your time

The Power of Moments Book Cover