Solo attorney looking out office window

Small law firm answering service

A human legal reception service dedicated to helping small law firms capture every opportunity and serve clients with care.

In partnership with

State Bar of Texas logo
Pennsylvania Bar
State Bar Wisconsin logo
LACBA logo
Attorney at work
NACDL
State Bar of Texas logo
Pennsylvania Bar
State Bar Wisconsin logo
LACBA logo
Attorney at work
NACDL

24/7 LEGAL RECEPTION


Human law firm receptionist service for small firms

Clients don’t wait for convenient moments to call. Hearings, lunch breaks, evenings, and weekends— big opportunities can be lost in minutes. When calls go unanswered, potential clients move on, and existing clients lose confidence. LEX Reception gives small law firms a dedicated team of trained legal receptionists who answer, qualify, intake, and schedule for you, around the clock. Every call is handled by a real person who represents your firm with professionalism and care.

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ALWAYS HUMAN

Hear how we answer

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Big benefits for small law firms

After-hours

After-hours answering service for small law firms

LEX ensures every call is answered by a real person - after hours, on weekends, on court days, and on holidays. No missed clients. No revenue left on the table.

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Overflow

Affordable legal answering solutions

Your in-house team answers calls when they can. LEX covers every gap—busy periods, lunch breaks, or overnight. Your clients receive consistent, professional service, no matter the hour.

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First impressions

Answering service for small law firms

Every client who calls your firm should feel they have reached an established, attentive practice. LEX receptionists follow your scripts, uphold your standards, and represent your firm as you would, on every call and at any hour.

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Legal intake

Retain more clients and protect your time

LEX receptionists screen every call using your criteria before it reaches your attorneys. The right cases reach your team. The rest are managed with care and recorded. Your attorneys focus on the work that moves your firm forward.

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TESTIMONIALS

Trusted by small law firms

The accuracy of their answering our phone calls is top notch.
Jim Dwyer, Attorney
LEX Reception has been a game-changer for my legal practice.
Nicole Harvey, Attorney
LEX Reception has been a life saver. They have allowed me to get time back to focus on running and growing my firm.
Joseph Starr, Attorney
Their 24/7 availability has been a game-changer for us, allowing us to provide top-tier service to our clients even outside regular business hours.
Mayte Alvarez, Paralegal
I run my own firm and don't have enough time in the day to answer calls. This has made my job much easier!
Danielle De Angelis, Attorney
The great thing about LEX is that your calls are answered 24/7. As a practicing lawyer who is very busy you can focus on serving clients.
Emily Amara Gordon, Attorney

CASE STUDY

How Bridge City Law closed the gap on after-hours calls

Bridge City Law, a personal injury firm in Portland, Oregon, was losing potential clients to competitors when calls went to voicemail after hours. Since partnering with LEX Reception in 2021, every call is answered by a real person. Managing Partner Jim Dwyer put it simply: “If another firm had an answering service available on weekends or after hours, they’d get the call instead of us.” With LEX, that no longer happens.

Jim Dwyer of Bridge City Law
CALLER TO CLIENT

How LEX gives small firms bigger presence

LEX covers every gap

Lunch breaks, court appearances, and late nights. When your team is unavailable, we are present. Every call is answered. Every opportunity is protected.

LEX represents your firm with care.

Every receptionist follows your script, upholds your standards, and ensures callers feel confident in your practice.

LEX protects your attorneys’ time.

Every lead is qualified before it reaches your team. The right calls get through. The rest are managed with care and recorded.

LEX keeps your calendar full.

Consultations are booked directly into your schedule in real time. Clients are confirmed before the call ends.

Start your small firm answering service today

FAQ for Firms

Questions
and answers

Can't find the answer to your question?
Call us 24/7 at (800) 800-9995 or email us at grow@lexreception.com.

Can LEX handle overflow calls when our in-house staff is busy?

Yes. LEX acts as a seamless extension of your team. When your staff are busy or away from the phones, LEX receptionists step in. Our team follows your scripts and routes calls as you would expect from your own staff.

Does LEX provide after-hours and weekend answering for small law firms?

LEX is available 24 hours a day, including evenings, weekends, and public holidays. Prospective clients who call after hours always reach a real person.

How does LEX work alongside an in-house intake team?

LEX works alongside your existing team. You decide when calls route to LEX—overflow, after-hours, or full-time. Your team receives qualified leads and messages through the LEX app or your preferred CRM, protecting their time.

Can LEX follow different scripts for different attorneys or departments?

Yes. LEX supports custom scripts by attorney, practice area, or call type. You control how each call is handled, and scripts can be updated at any time through the LEX Reception app.

Can LEX book appointments directly into our firm’s calendar?

LEX integrates with your calendar software to schedule consultations in real time. Every LEX account includes Setmore Pro for seamless calendar management and payments. With Setmore, clients receive automated confirmations and reminders, reducing no-shows and saving your team time.

How does LEX support a small firm with multiple attorneys or locations?

LEX routes calls across multiple attorneys and office locations. Calls are directed to the right person based on rules you set, such as availability, practice area, location, or urgency.

Can we adjust how LEX handles calls as our firm grows?

You can update your call handling rules, scripts, and routing preferences at any time. As your firm grows—adding attorneys, practice areas, or locations—LEX adapts without new contracts or onboarding.

Will LEX help us capture more leads from advertising campaigns?

Every call from your advertising is answered by a trained legal receptionist, day or night. LEX evaluates each inquiry using your criteria and schedules consultations directly. You secure the client's commitment before the call ends.

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Turn your calls into something even greater

With your support, LEX plants a tree for every client, every month.

2,220,549 trees planted
lifelong learning

A book worth
your time

David and Goliath by Malcolm Gladwell